MedRisk is a leading provider of managed physical medicine and diagnostic imaging services for the workers’ compensation industry and related market sectors.
Unified through a uniquely integrated, US-based support model, we pride ourselves in combining clinical expertise with highly personal service and responsiveness. This focus allows us to offer distinct value to each stakeholder in the workers’ comp process – carriers and TPAs, employers, adjusters and case managers, physicians, network providers and the patients themselves.
In short, we’re here for you; at MedRisk, you’re never just a number – you’re an individual who deserves a solution tailored to your exact needs. We’re here to help you reach your goals and improve your outcomes – whatever they may be.
DECADES OF INNOVATION
Shelley Boyce – a healthcare professional with both a Bachelor’s degree in nursing from the University of Virginia and an MBA from the Wharton School of Business – founded MedRisk in 1994 to solve a very specific problem. While managed care organizations were providing cost containment and efficiencies in numerous healthcare service sectors, physical medicine for workers’ compensation had been left out.
In workers’ comp, carriers and TPAs had no one they could trust to effectively manage physical therapy, occupational therapy or chiropractic utilization – an often overlooked driver of escalating medical costs. Claims office professionals struggled to manage multiple visits and requests for continued treatment with no access to administrative support or clinical treatment guidelines. As a result, the quality of patient care and return-to-work results were less than optimal.
Boyce knew there had to be a better way – and there was: MedRisk. The company revolutionized the way workers’ comp cases were handled, delivering unprecedented levels of clinical oversight, access to a credentialed, nationwide network of providers, and personalized service from referral to the end of treatment. The industry’s response was overwhelmingly positive, and sustained growth followed.
In the two-plus decades since, our pioneering spirit has not abated. We have continually improved our processes and technology, with eyes on providing seamless, customized experiences for our customers.
Our service offering has evolved, as well. In addition to managed physical medicine, we now offer integrated utilization review services, managed diagnostic imaging, and functional capacity evaluations. Most recently, we launched Restore, a first-of-its-kind solution to identify and address the psychosocial barriers that can significantly delay recovery.
THE FULL CONTINUUM OF CARE
Above all, MedRisk supports the full continuum of care, from precertification and utilization review, to diagnosis through post-treatment physical rehabilitation and return to work. We offer responsive administrative services, a single point of contact on the case, ongoing management and clinical oversight based on proven, proprietary treatment guidelines – all delivered through our US-based operations centers.
The result? Consistently superior outcomes and the delivery of efficient and effective quality care.