MedRisk customer advocates are the key to our leadership position for customer satisfaction. Acting as a trusted partner and the primary liaison between busy adjusters, case managers and treating providers our advocates maintain the integrity of the case file, secure and update any related documents, and communicate professionally and effectively with all stakeholders.
Our customer advocates follow the patient case from start to finish proactively communicating critical updates and answering questions to support the smooth management of each patient’s case. Succinct, professionally written email communications are essential as is verbal communication.
Those who excel in this role possess impeccable customer service skills, have the ability to multi-task in a fast-paced environment, are detail oriented and have excellent communication skills. Organization, excellent time-management skills and a strong knowledge of Windows-based computer skills, including Microsoft Word, Excel and Outlook are also required. A college education is preferred.