MedRisk CEO promises job security during COVID-19 crisis
MedRisk’s CEO Mike Ryan has announced that the company will not lay off any of its full-time employees during the COVID-19 crisis.
“There’s no doubt that COVID-19 is hitting workers’ compensation hard, and despite our strong standing in the marketplace and incredible growth over the last few years, we’re not immune. But we have the financial strength and the commitment to weather the storm without layoffs,” said Ryan. “Our full-time employees’ positions are secure.”
The company’s top priorities are employee safety, the continued delivery of excellent customer service, and to ensure that workers’ compensation patients receive high quality care. MedRisk fully deployed its business continuity plan and work from home strategies with no interruption to service levels. The company will continue to operate remotely until its senior leadership is confident that the health threat has passed.
MedRisk plans to maintain extra capacity even as the industry anticipates a downward trend in referrals. The company has reallocated clinicians to serve patients who are receiving its national telerehab service during the coronavirus crisis. Others will take advantage of slower times to accelerate research and development, increase efficiencies and enhance company services.
“We plan to come out of this stronger than before,” Ryan said. “We are doubling down on customer service, expediting provider payments, and counting on colleagues to provide unbelievable service to our customers, providers and the patients they treat.”
Based in King of Prussia, Pennsylvania, MedRisk is the largest managed care organization dedicated to the physical rehabilitation of injured workers. One of the Inc. 5,000 fastest growing privately held companies for 13 consecutive years, MedRisk counts over 264,500 providers in its network and serves almost 500,000 injured workers every year. It holds direct contracts with more than 90 percent of the nation’s top workers’ compensation insurers and third-party administrators. MedRisk, which has successfully completed a SSAE 18 SOC Type 1 and 2 examination, ensures high quality care and delivers outstanding customer service. To that end, all customer service professionals, healthcare advocates and physical therapists are based in the U.S. For more information, visit www.medrisknet.com or call 800-225-9675.