The Silver Lining: Mary O’Donoghue Outlines Three Consequences that can Fuel Positive Change in the Midst of COVID-19 in this Property Casualty 360 Feature

It’s no secret that COVID-19 is changing our current state of life and will continue to do so in the future.

As this dark time continues to stir stress and anxiety, those emotions can be heightened for the injured worker on workers’ compensation who can be delayed clearance of returning to work. While it’s too early to understand how this pandemic will impact the workers’ comp system as we know it, it’s estimated that COVID-19 will negatively impact the timeline of when an injured worker can return.

With an increased number of COVID-19 patients flooding health care offices, non-COVID related appointments tend to be postponed or even canceled.

Through these unanticipated consequences as a result of the pandemic, it’s important to see the silver lining. MedRisk COO Mary O’Donoghue, RN, joins John C. Peters, PhD, Chief Science Officer, Gain Life to discuss three consequences that can fuel positive change and improve the current system:

  1. Restore trust and respect for HCPs

Health care providers are risking their own health every day. In times of crisis such as now, the true character of these workers is shown and a renewed respect for them is evident.

  1. Imbue empathy and compassion

Shelter in place policies are challenging positivity, mental health and resiliency. For an injured worker, staying home is nothing new. Challenges that injured workers face on a daily basis are being brought to light.

  1. Expand human connection through technology

Virtual office visits through “telemedicine” and “telerehab” are proving to be an effective source for routine checkups and evaluations. At the same time, telemedicine has adapted at a quick rate due to the pandemic. The crisis has also emphasized the need for human connection and the use of technology to maintain frequent contact with injured workers.

The result?

“Now, more than ever, it is important to establish and maintain close connections with IWs, whether you are an employer, provider, carrier, or administrator,” says the article. “The pandemic has increased uncertainty for everyone, and the antidote for uncertainty is information, transparency, and support.”

Read the full article here.