A forklift backed up, pinning Toni C. against metal shelving while she was stocking warehouse shelves in March 2019.

The serious crush injury left her with a fractured tailbone, dislocated pelvis and separated pubic bones as well as a hand injury.

Six weeks post-surgery, she donned a mask and gloves and headed to start PT in a clinic that was not in MedRisk’s network. Because she has a teenage daughter who is a cancer survivor with severe immune deficiencies, exposure to COVID-19 was a huge concern.

Her nurse case manager quickly arranged for her to see MedRisk’s Supervisor of Telerehab Services Jill Carnahan, PT, DPT. Learn more about Toni’s story and successful rehabilitation by downloading the full case study here.