King of Prussia, Pa. (September 19, 2023) — MedRisk, the leader in managed physical rehabilitation in workers’ compensation, today announced the appointment of its President Sri Sridharan to Chief Executive Officer, effective immediately.
As CEO, Mr. Sridharan will assume strategic leadership responsibilities across all functions within the organization. He will continue to guide MedRisk toward its mission of restoring movement, empowering recovery, and driving progress in workers’ compensation.
“Sri is a dynamic leader who is committed to our purpose of helping both patients and our clients. We are pleased to name him CEO,” said Mike Ryan, Executive Chairman of MedRisk and its Board of Directors.
During his tenure at MedRisk, Mr. Sridharan, in partnership with the leadership team, made significant advancements in client management, analytics, and provider relations, driving the company to implement operational enhancements for improved client service, introduce cutting-edge technology for scalable patient engagement, and streamline processes to enhance provider satisfaction.
Mr. Sridharan joined MedRisk as Chief Client Officer in 2022 and was appointed President in 2023. He has two decades of executive leadership experience at large organizations in the insurance industry, including Marsh, and holds a master’s degree from the University of Michigan.
“It’s a privilege to work with one of the best teams in this industry. Working closely with our providers, we will continue to deliver exceptional service to our clients and a positive recovery experience for our patients,” said Mr. Sridharan.
About MedRisk Based in King of Prussia, Pennsylvania, MedRisk is the nation’s largest managed care organization dedicated to the physical rehabilitation of workers’ compensation patients. For more information, please visit www.medrisknet.com or call 800-225-9675.
Contacts Helen King Patterson, APR, King Knight Communications 813-690-4787, helen@kingknight.com
As Senior Vice President of Pricing and Business Intelligence, Aubrie Cunningham is the data analytics expert of MedRisk, the leading provider of managed physical medicine services for the workers’ comp industry and related market sectors.
Cunningham joined MedRisk as a Customer Service Professional in November 2013, a little over nine years after completing her Bachelors of Health Science from Drexel University in Philadelphia, PA. During this time, she was also obtaining her Master of Health Administration (MHA) with a concentration in Health Informatics at St Joseph’s University.
Shortly after, Cunningham moved into the role of Account Representative, supporting the executive account management team through data, analytics and reporting. During this time, she became more involved with a variety of client-facing projects and meetings, helping handle one of the company’s largest clients. In July 2015, she moved into a position as a Junior Process Engineer.
In the years that followed, Cunningham developed the Reporting team from a task-based team of three people to a business unit consisting of over 20 people from the US and overseas, specializing in Consultative Analytics and Business Intelligence. She was named Employee of the Year in 2019.
With her in-depth knowledge on the business, its processes, and workflows and her experience across multiple departments, Cunningham grew at an accelerated trajectory, allowing her to expand her role quickly from Supervisor, to Manager, to Director, to Vice President, and ultimately, Senior Vice President.
Today, Cunningham leads MedRisk’s department of data experts, a fundamental team that helps the organization make strategic business decisions based on data and trends.
Client Service
As Senior Vice President of Pricing and Business Intelligence, Aubrie Cunningham fully supports an international operation of over 1,000 employees for an organization that generates over $700M in revenue. As part of this role, she also spearheads the development and support of all internal analytics projects including day-to-day business support reporting, workflow and process transparency reporting, issue resolution reporting, trends reports, all client/provider pricing reports, revenue/margin/financial reporting, and health of organization reports.
In addition to internal projects, Cunningham is also the driving force behind the development and support of all external analytics projects. This includes stewardship presentations, an annual probe into each MedRisk client’s portfolio, evaluating performance, identifying trends, and determining opportunities. Moreover, she leads the creation of monthly/quarterly/annual performance reporting packages, trending details, and additional opportunity/leakage reporting.
Across the different roles she held in the organization, Cunningham has been actively involved in external client meetings, where she brings in an analytics approach on metrics being presented and discussed. By constantly working directly and engaging with clients, she is able to identify their specific reporting needs and gaps in metrics. In addition, she provides each of them with consultative support, allowing clients to expand their business intelligence dashboards as a method to better provide transparency for their program.
Expertise
Throughout her career in MedRisk and as its current principal resource in data and analytics, Aubrie Cunningham has been instrumental to the growth of the organization’s reporting capabilities.
With the intention of having a dedicated “one-stop shop” for MedRisk’s internal and external businesses, she led the formation and support of the company’s business intelligence unit. Working together with this team, Cunningham paved the way for the creation of several business intelligence dashboards that have been pivotal in providing insights for strategic decisions for clients. Among the dashboards developed were for Revenue Operations Insights (start-to-finish transparency into revenue operations cycles with distribution of work to employees and performance metrics), Provider Management Insights (provider monitoring including health of client, trends, and outcomes), Financial Reporting Metrics (supporting the organization’s Finance and Executive team in identifying trends, financial metrics, and decision-making), Account Management Performance Dashboard (insurer/TPA/employer monitoring including health of client, trends, and outcomes), Human Resources Insights (employment, tenure, and performance), Core Operations Insights (start-to-finish transparency into core operations cycles with distribution of work to employees and performance metrics), and KPI Insights (full internal business insights).
Furthermore, Cunningham advanced the addition of data science roles within MedRisk and improved modeling/predictive capabilities, including the creation of its Patient Risk Scoring model and Provider SmartMatch model.
Leadership
In her nine years with MedRisk, Aubrie Cunningham has had a successful journey across various roles and departments, including operations, account management, and IT. Joining the company first as a Customer Service Professional, she later moved on into the roles of Account Representative, Junior Process Engineer, Supervisor of Data Analytics, Manager of Data Analytics, and ultimately, as Senior Vice President of Pricing and Business Intelligence.
Across the different roles she held, Cunningham displayed exemplary performance. Her experiences as a Customer Service Professional, Account Representative, and Junior Process Engineer contributed to building her knowledge of the business, creating a solid, well-versed foundation that allows her to view projects with multiple lenses.
As she moved on to larger roles as Supervisor of Data Analytics, Manager of Data Analytics, and now, as MedRisk’s Senior Vice President of Pricing and Business Intelligence, Cunningham has utilized her expertise and business acumen to manage multiple teams and pilot several successful projects. From report provision, to gap and opportunity identification, to consultative support for both internal and external clients, she has made great contributions to creating the structure for the organization’s data capabilities and expanding them in the long run.
Today, Cunningham serves as the forefront of the MedRisk’s growing data team and supports an international operation of over 1,000 employees and numerous external partners. Grounded in strong business knowledge and her sharp analytical approach, she continues to lead with clear purpose and strategy in mind.
King of Prussia, Pa. (December 14, 2021) — MedRisk, the leader in physical rehabilitation in workers’ compensation, has promoted John Jakovcic to Chief Technology Officer.
He oversees the development and dissemination of technology for customers, partners, and providers to enhance and increase MedRisk’s business. Responsibilities include managing the company’s enterprise development, information technology, cybersecurity, and client solutions teams.
“In addition, John collaborates with the rest of the executive leadership team to ensure technology aligns with MedRisk’s overall vision,” said President Danielle Lisenbey.
Jakovcic joined the company as Senior Vice President of Technology, bringing more than 25 years of information technology experience mainly with disability and group health insurance companies and workers’ compensation third-party administrators.
“MedRisk is committed to advanced technology,” Jakovcic said. “Our systems enable us to match patients to providers with experience with their injuries and conditions, while delivering the precise data customers need to manage the physical medicine aspect of claims efficiently.”
Jakovcic holds a Bachelor of Science degree in Biomedical Engineering from Case Western Reserve University in Cleveland, Ohio.
About MedRisk
Based in King of Prussia, Pennsylvania, MedRisk is the largest managed care organization dedicated to the physical rehabilitation of injured workers. Clinically driven since its inception, the company has an International Scientific Advisory Board that developed and maintains physical medicine-specific, evidence-based guidelines for workers’ compensation. MedRisk, which has successfully completed SSAE 18 SOC Type 1 and 2 examinations, ensures high quality care and delivers outstanding customer service. For more information, visit www.medrisknet.com or call 800-225-9675.
Media Contacts:
Helen King Patterson, APR, King Knight Communications, 813-690-4787, helen@kingknight.com
I started at MedRisk in the Provider Relations Inquiry department (now called CIT) as a temporary employee in November 2013. I became a permanent employee of MedRisk in March 2014. Shortly after, I became an Account Representative, helping to support our executive account management team and valued customers. During this time, I became more involved with a variety of client facing projects and meetings. I learned a lot about the organization as a whole and became more familiar with reporting and analytics. This made my transition into the IT world a little easier. In July 2015 I moved into a position as a Junior Process Engineer. I was able to build on my knowledge of the business from a more technical standpoint. I began looking more in-depth into processes and workflows. Ultimately, this opened up the door for me to move into the Supervisor of Data Analytics role and most recently the Manager of Data Analytics position. Each position I have held with MedRisk enabled me to continue to learn and grow within the organization. Experiencing multiple departments including operations, account management and IT has made me well-versed and given me the ability to continue to develop in my career.
Matt H.TALKS ABOUT MEDRISK CULTURE
When I was first hired it was the IT department's uniquely collaborative atmosphere that initially struck me. I felt welcomed. Every office door was wide open. There were groups of people writing on walls and exchanging ideas. Within that first month, our Director and CIO voluntarily stayed late with us while we tackled an urgent project. These demonstrations of teamwork resonated. I found this same collaborative spirit permeating throughout the entire organization when I was asked to supervise the Help Desk after my first year. We felt supported. I cannot stress how crucial MedRisk's, "we're-in-this-together" approach was to my team's overall success. I became a System Administrator two years later, a position I'd been working towards for my entire adult life. As rewarding as that is, it's the environment that fosters these uncontrived relationships I’ve built with colleagues and friends that makes it fulfilling. The first time I met our CEO she gave me an enthusiastic hug and thanked me for joining the team – even before asking me who I was or what I did!
Lindsey B.TALKS ABOUT MEDRISK CULTURE
Throughout the last 4 and a half years, MedRisk has provided me more opportunities than I could have imagined. I first stepped through these doors to begin my professional journey in a temp to perm role as an Advocate Admin. Not long after, I was promoted to a Customer Advocate. Along the way, I have built many relationships with our clients as I served as their go-to for providing status updates on their claimants’ treatment. Later that year, I was able to get more involved in the department as a Senior Customer Advocate by assisting with our Customer Advocate Support inbox and helping my co-workers as needed. One year after I started my permanent position, I was given the opportunity to step into a leadership role taking on a Team Lead position in Advocacy. I continued to further develop the necessary skills to be an efficient leader while managing a team of about 10-15 Advocates. Shortly thereafter, I was offered the position of Assistant Supervisor and within a couple of months was promoted to an Advocacy Supervisor. I spent about two years in the Supervisor role while leading a group consisting of Team Leads and Advocates. Last year, I was given the opportunity to transition into a Senior Supervisor position for the Advocacy Program which helped to further develop my leadership skills. I am thrilled to say that I have now transferred to the Human Resources department and have started a new role as a Human Resources Generalist. Although I have decided to go down a different path, I am looking forward to continuing my profession with this company. I can’t thank MedRisk and my managers enough for their continued support and assistance throughout my career.
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